Powered by people: Promoting team member wellbeing
NFI Industries, a leader in supply chain and logistics solutions since 1932, is committed to supporting and transforming the way business is done. By embracing workforce diversity, creating a culture of belonging and offering robust benefits and wellbeing programs for more than 17,000 team members, they’ve achieved top workplace designations from publications such as Forbes and Newsweek.
Since January 2022, CuraLinc and NFI have partnered to support team members and their families through immediate and ongoing access to high-quality mental health care. During this partnership, participants have demonstrated lower rates of depression and anxiety, higher levels of productivity, reduced absenteeism and lesser risk of alcohol misuse after completing treatment through CuraLinc’s EAP.
Driving quality outcomes
In 2023, CuraLinc analyzed the health and productivity of NFI Industries participants through a holistic intake and follow-up process. CuraLinc’s Care Advocates, all of whom are licensed mental health counselors, use the following clinically validated tools to assess participants’ concerns and risk level and create a care plan:
SPS and WOS identify productivity concerns
GAD and PHQ measure anxiety and depression risk
AUDIT assesses alcohol misuse
Team members are then matched with a counselor or mental health coach with confirmed availability that fits their individual clinical needs and personal preferences. This included factors such as modality (in-person or virtual), experience, gender and cultural background.
After completing treatment, CuraLinc’s Care Advocates check in with participants to measure their health and productivity, evaluate their satisfaction with the program and offer referrals to additional resources when needed. CuraLinc proudly earned a 95% satisfaction rate from NFI Industries participants in 2023.
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“CuraLinc has been fantastic to work with. I've never had such a fiercely engaged advocate of a program and any opportunity that our account manager can jump in to support us, she's there 150%. Having that kind of continued support and promotion of the product has gone a very long way. It’s fantastic to have someone so engaged with our company and employees.”
Connor Vaneveren, HR Business Partner at NFI Industries
“CuraLinc’s formal management referral process has been really helpful. It’s nice to have someone we can turn to because, as supervisors, we aren’t mental health experts. We can put together a performance improvement plan, but it’s helpful to have support to navigate someone through treatment. The program provides us with a helpful path to successfully coach and provide feedback to employees.”
Connor Vaneveren, HR Business Partner at NFI Industries
Personalized support for team members and their managers
Delivering in-the-moment access to support, multiple modality options, a host of digital assessments and tools and a robust selection of resources, NFI’s program is comprehensive enough to reach every team member when and how they need care.
NFI’s Employee Resource Groups (ERGs) share toolkits and schedule customized training sessions to educate and support team members with shared experiences and goals.
Managers and supervisors are also dedicated to using the program for guidance, leveraging management consultations and formal management referrals to help them navigate team member concerns and needs.